Panoramic Data are able to fully manage your LogicMonitor system. This service includes:
- A full concierge service – just email us your requirements
- Access to ReportMagic Enterprise, providing unlimited, branded reporting
- Managed integration with your incident management system including alert correlation and de-duplication, problem detection and support for all common systems (AutoTask, ServiceNow, Jira, ZenDesk etc.)
- Automated weekly Alert Analytics reports to identify problem customers, devices and other CIs
- Monthly Alert Analytics workshops to advise you on where to direct effort to reduce tickets
- Monthly, tailored LogicMonitor HealthCheck reports
- LogicModule updates so you’re kept up-to-date with LogicMonitor’s DataSources at a frequency of at least monthly
- LogicModule development including:
- DataSources
- ConfigSources
- EventSources
- PropertySources
- AppliesToFunctions
- Additional ReportMagic report development (for example, for internal use)
- Device import
- Full CMDB integration, and ongoing maintenance
- Full conversion of your portal to use best practices throughout, to include:
- Setup and maintenance of Dynamic Device Groups throughout
- Automated customer dashboard generation
- Users and Roles – full security audit and ongoing management
- Alert Rules and Escalation Chain management
- Application of our additional, custom LogicModules
- Device configuration policy management with ConfigChecks (including automated remediation for some devices)
To learn more, please contact us!