ConnectMagic for CMDB sync
If you’re struggling to keep data synced between your systems, ConnectMagic is here to help. 24×7 alignment, reliably and continuously.
What you need to know
24x7
Data is kept in sync continuously, meaning processes can be reliably automated.
Free tier
We license the product by ‘DataSets’ that are being synchronised, but the first 2 Datasets are free.
Dry run
Before going live, use ‘dry run’ mode to view a spreadsheet of proposed actions.
In the modern SaaS landscape, it’s so easy for your customer data to become siloed. Silos that get in the way of delivering effective customer services. Customers choose ConnectMagic to ensure an integrated toolchain and more efficient workflows.
ConnectMagic not only synchronises all classes of information, but also fixes data inconsistencies between systems. Its ‘dry run’ mode allows a full inventory across all connected systems.
A Data Set is a group of entities such as users, devices etc, kept in sync between an endpoint and the ‘master state’, which may be held in any of your integrated systems.
For example: Your CRM may be the master source of Customers – this would be one Data Set. The list of Accounts in your Monitoring system would be a second Data Set.
ConnectMagic then maintains Mappings between the Data Sets, ensuring that data flows in both directions between systems.
The Free Tier includes 2 Data Sets, so would allow you to enable one key workflow – at no charge.
- AutoTask PSA
- Certify
- Cherwell
- Jira
- LogicMonitor
- Meraki
- Microsoft Dynamics 364
- SalesForce
- ServiceNow
- SQL Server
- …and many more
ConnectMagic is a SaaS solution that allows customers to deploy flexibly. There is also a ‘Data Centre’ version which is available to run on-premise, or in your own VPC.
We supply the configuration and implementation services.
How ConnectMagic Works
ConnectMagic provides two-way sync between any number of systems. It does not act as a central repository, instead federating data around your systems. Each object’s existence is determined by one “main” system, so:
- If an object appears or is deleted in the main system, ConnectMagic will update downstream systems accordingly
- If an object is deleted in a downstream system, ConnectMagic will recreate it in the downstream system
- And if an object appears in the downstream system, ConnectMagic will remove it
Though object creation and deletion is determined by one system, each individual CI field can originate in any system of your choice, or even from multiple systems. Fields can easily be combined and split using any business logic you can specify, so information mastered in one field in one system can be combined with other fields from a second system, finally ending up in multiple fields in third and fourth systems.
All this means that your data is automatically and correctly mapped across all your systems.