If you’re struggling to keep data flowing – and relying on standard integrations is proving a limitation – ConnectMagic is here to help. Its ‘Hub and Spoke’ model ensures that data is replicated through your IT tooling, reliably and continuously.
What you need to know
24x7
Data is kept in synch 24×7, enabling processes to be automated reliably
Free Tier
We license the product by ‘Datasets’ that are being sychronised, but the first 2 Datasets are free .. for life.
Take advantage of our free tier today!
8 hours
Time to deploy and create initial configuration. Synchronisation can start within just 1 day!
In the modern SaaS landscape, it’s so easy for your customer data to get siloed. Silos that get in the way of delivering effective customer services. That’s why customers choose ConnectMagic .. ensuring their toolchain is integrate and their workflows and teams work efficiently.
ConnectMagic not only synchronises all classes of information, but also fixes data inconsistencies between systems. It also features a ‘Dry Run’ mode allowing a full inventory across all connected systems
Supported Systems
- AutoTask
- Certify
- LogicMonitor
- Microsoft Dynamics
- SalesForce
- ServiceNow
- SQL Server
- …and more
ConnectMagic is a SaaS solution that allows customers to deploy flexibly. There is also a ‘Data Centre’ version which is available to run on-premise, or in your own VPC.
We also supply any custom configuration and implementation services. This often starts with a initial deployment Quickstart service.
A Data Set is a group of entities such as users, devices etc, kept in sync between an endpoint and the ‘master state’ held in ConnectMagic.
So for example, loading ‘users’ from CRM (incorporating all user attributes) into ConnectMagic would be one Data Set. Loading ‘users’ from ConnectMagic into ITSM would be a second Data Set.
The Free Tier includes 2 Data Sets, so would allow you to enable one key workflow – at no charge.
How ConnectMagic Works
ConnectMagic provides two-way sync between any number of systems. It does not act as a central repository, instead federating data around your systems. Each object’s existence is determined by one “main” system, so:
- If an object appears or is deleted in the main system, ConnectMagic will update downstream systems accordingly
- If an object is deleted in a downstream system, ConnectMagic will recreate it in the downstream system
- And if an object appears in the downstream system, ConnectMagic will remove it
Though object creation and deletion is determined by one system, each individual CI field can originate in any system of your choice, or even from multiple systems. Fields can easily be combined and split using any business logic you can specify, so information mastered in one field in one system can be combined with other fields from a second system, finally ending up in multiple fields in third and fourth systems.
All this means that your data is automatically and correctly mapped across all your systems.