Our Professional Services team brings decades of experience, and is friendly, efficient, and focused on your needs. From listening and refining your requirements with you, through to delivering your project, we strive to provide clear value and measurable business impact.
Report automation
Avoid the consequences of poor reporting, with our bespoke report templating and automation solutions. Our consultants are experts in gathering requirements then pulling the right data and presentation together to radically improve your customer interactions.
Alert management
Too many tickets, not enough time? It’s often duplicated tickets clogging up your processes, and preventing service improvement initiatives. Our services provide a full roadmap of incident management improvement initiatives, from alert consolidation, de-duplication, ticket enrichment, orchestrated response via playbooks, and automated problem recognition.
System integration
We have a unique approach to systems integration, based on our ConnectMagic software. Instead of relying on vendor-specific point-to-point integrations which often result in poor performance and limited scope, our services provide a full, rich data synchronisation – totally aligned with your process design and requirements.
LogicMonitor services
We’ve been working with LogicMonitor since 2011, when we acted as the EMEA distributor and agent – representing LogicMonitor to all customers in the region. In addition to our tried and trusted deployment packages and ongoing management services, we have some unique offerings including automated portal healthchecks, specialised topology maps, integrations and custom LogicModules.
Meraki monitoring
We can help you manage, monitor and maintain the data in your many Cisco Meraki networks and get a long-term, comprehensive view across multiple organizations. We can set up and train you in DataMagic – so you can filter data, visualize network trends, audit, and design and execute your own SQL queries to analyze historical data.
Training
We provide bespoke training for our own products, for LogicMonitor and many other systems, designing workshops and courses to support your goals and long-term success.