Do you need fewer, better tickets?
How much time is spent scrolling through inboxes deleting duplicate alerts? And how often do you miss important notifications the first time? Automated alert management deals with that toil. By filtering out duplicate alerts and enriching existing tickets directly in your preferred ITSM tool, you are more efficient and can focus on delivering better services.
The value of alert automation
90+%
Typical noise reduction, saving hours of manual effort in service desk triage of duplicate incidents.
Your time
Automate Tier 1 activities such as consolidation of multiple tickets into one or updating existing tickets when alert statuses change.
100 FREE
There are 100 devices for life available in our free tier. Scale up from that with our simple, scalable pricing.
How does AlertMagic work?
AlertMagic intercepts alerts as they are generated from your observability platform – direct from the Meraki API, LogicMonitor, or other source – and filters and de-duplicates so you see fewer and better enriched tickets directly in your ITSM tool.
Set the logic you want to enhance your raw alert data and:
- Distil multiple alerts into single incidents
- Remove unnecessary tickets and improving those that remain
- Translate alerts into Incidents, with each new alert checked against existing Incidents before a new one is created
- Assign Incidents to work queues, customers, CIs, types and priorities
- As alert updates/clears occur, add notes to open Incidents
It’s simple, cost-effective and a low-risk SaaS approach to alert management as it integrates with your existing tools – LogicMonitor, Meraki, Datadog, ServiceNow, Jira, Microsoft Dynamics, Autotask and more. Don’t see an integration you need? Contact us and see if we can extend it for you!
In short?
Instead of tying up your service desk team with useless grind, AlertMagic filters and enriches alerts so that you only need to pay attention to the meaningful ones. And when tickets are raised, you can be confident that they are important, accurate and comprehensive. Handle more tickets more quickly and improve your service to customers using AlertMagic.