Our Professional Services team is friendly, efficient and comes with a ton of experience. Whether you have a LogicMonitor deployment, need a report that pulls data from all your systems into one easy-to-read report, require system integration or a bespoke software project, we are focused on your needs. We help you capture requirements, give training, configure products and do everything we can to make you and your customers happy.
Putting Your Needs First
Your requirements matter to us – and we put everything into ensuring that each project is delivered successfully, and with measurable business impact. We will:
-
-
- speed up your MagicSuite implementation projects
- provide best-practice guidance on deployment projects, drawing on decades of experience
- provide training and knowledge transfer for long-term success
- Ensure value for money, itemising time spent to the second
-
LogicMonitor Services
We’ve been working with LogicMonitor since 2011, when we acted as the EMEA distributor and agent – representing LogicMonitor to all customers in the region. We have a wide range of unique offerings, automated portal healthchecks, specialised topology maps, integrations and custom LogicModules.
System Integration
We have a unique approach to systems integration, based on our ConnectMagic software. Instead of relying on vendor-specific point-to-point integrations which often result in poor performance and limited scope, our services provide a full, rich data synchronisation – totally aligned with your process design and requirements.
Report Automation
Avoid the consequences of poor reporting, with our bespoke report templating and automation solutions. Our consultants are experts in gathering requirements then pulling the right data and presentation together to radically improve your customer interactions.
Incident Orchestration
Too many tickets, not enough time? It’s often duplicated tickets clogging up your processes, and preventing service improvement initiatives. Our services provide a full roadmap of incident management improvement initiatives, from alert consolidation, de-duplication, ticket enrichment, orchestrated response via playbooks, and automated problem recognition.
Bespoke Software Projects
Our software engineering expertise enables our customers to create real and significant differentiation in the market. We undertake any project relating to IT operations, and particularly enjoy working with complex APIs. Our deliverables have included: sustainability & power management, configuration governance, customer portals, and more.
Training and Enablement
We can provide training and enablement for our MagicSuite products, for LogicMonitor and many other systems. Just ask. Training is always customised for specific customer requirements, and is designed to support your long-term success.
In addition to these pre-packaged offerings, the highly experienced Professional Services team can work with your technical staff to produce a fully bespoke custom package to cover all your automation requirements. This can include a managed service offering, such as a managed LogicMonitor or part-managed LogicMonitor solution.
For further information, please connect with us via the Contact Page, or email us directly at sales@panoramicdata.com