Fewer, better tickets with Panoramic Data
Are your service teams drowning in a flood of irrelevant, duplicated, or non-actionable IT Service Management (ITSM) tickets? Panoramic Data Limited is here to help you cut through the alert noise and transform your service delivery model with our specialized Professional Services and the AlertMagic system.
The AlertMagic advantage for MSPs
AlertMagic is a lightweight SaaS solution designed to sit between your Observability platform (like LogicMonitor or Meraki) and your ITSM tool (like ServiceNow, AutoTask, or Jira). It acts as an intelligent filter and correlator, ensuring that only meaningful, enriched, and actionable incidents become tickets.
Key benefits:
Drastically Reduced Ticket Volume: AlertMagic filters, de-duplicates, and suppresses non-critical or cascading alerts before they hit your service desk. Some customers report a 96% reduction in tickets, freeing your team from grunt work.
Improved Ticket Quality and Actionability: It correctly translates alerts into incidents, automatically enriches tickets with vital context (like the correct customer, Configuration Item, priority, and type), and associates related alerts into a single incident, leading to quicker Mean Time to Resolution (MTTR).
Faster Incident Response: By reducing noise and enriching data, your technicians can focus immediately on the real problems with all the necessary context, accelerating resolution and improving overall service performance.
Enhanced Productivity and Margin: Less time spent sorting through noise means more time for strategic work, enabling your teams to handle more clients and increase your operational efficiency and margins.
Augmenting success with Professional Services
Panoramic Data’s Professional Services team brings decades of world-class pedigree in Observability solutions to augment your team and ensure you get maximum value from your investment.
Best-Practice Deployment: We provide expert guidance on deployment and integration projects, ensuring a seamless implementation of the AlertMagic system and delivering key early wins.
Incident Orchestration Roadmaps: We offer a full roadmap of incident management improvement initiatives, including alert consolidation, automated response via playbooks, and automated problem recognition, transforming your overall incident management maturity.
Training and Enablement: Our tailored training ensures your technical staff have the knowledge transfer and long-term support needed for sustained success.
By leveraging Panoramic Data’s Professional Services and the intelligent automation of AlertMagic, your MSP can move beyond simply reacting to alerts. You will deliver more reliable, higher-quality service, improve team productivity, and drive greater customer satisfaction.