System integration with ConnectMagic

For Managed Service Providers (MSPs), a fragmented data landscape means wasted time, inaccurate reporting, and service delays. Your Configuration Management Database (CMDB) is only as good as the data flowing into it. Panoramic Data Limited solves this challenge with ConnectMagic, our proprietary system integration platform, backed by expert Professional Services.

The ConnectMagic Solution: Reliable, Continuous Data Sync

ConnectMagic is designed to break down data silos between your crucial business systems—from your Professional Services Automation (PSA) and Customer Relationship Management (CRM) tools to your Observability platforms and ITSM CMDB. It ensures governance and continuous, two-way data synchronization.

Key Benefits of ConnectMagic for data synchronization:

  • Accurate, Up-to-Date CMDB: ConnectMagic provides continuous, two-way sync for all classes of information (like Accounts, Users, and Devices/CIs) between systems like ServiceNow, AutoTask, LogicMonitor, and Salesforce. This ensures your CMDB always reflects the current state of your customer environments.

  • Master Data Management & Consistency: It fixes data inconsistencies between systems. While one system determines the creation/deletion of an object (the ‘main’ system), individual CI fields can be mastered in any connected system, allowing for flexible, process-aligned data flow and integrity.

  • Risk-Free Deployment with ‘Dry Run’ Mode: ConnectMagic features a ‘Dry Run’ mode that reports on proposed actions—like identifying mappings, duplicates, or missing items—before any changes are committed. This gives you complete control and confidence in the synchronization process.

  • Automated License & Asset Management: By keeping systems in sync, ConnectMagic can automatically clean up terminated customer resources or stray devices from downstream systems (like your monitoring platform), ensuring licenses are only used where needed and saving you money.

  • Enhanced Automation & Workflow Reliability: Reliable, continuously synchronized data is the foundation for successful automation. ConnectMagic eliminates manual data handling, enabling accurate, reliable, and continuous automated processes across your entire toolchain.

Professional Services: Customizing your integration success

System integration is more than just connecting APIs; it’s about aligning tools with your business processes. Panoramic Data’s Professional Services team ensures your ConnectMagic implementation is perfectly tailored to your MSP’s unique workflows.

  • Bespoke Process Alignment: We don’t rely on generic, point-to-point integrations. Our experts utilize ConnectMagic’s flexibility to configure a full, rich data synchronization that precisely matches your internal process design and reporting requirements.

  • System Integration Quickstarts: We offer initial deployment and Quickstart services to get ConnectMagic up and running efficiently, delivering immediate value and reducing time-to-benefit.

  • Complex Data Transformation: Our consultants specialize in defining complex business logic to combine, split, and transform data fields as they move between systems, ensuring the data lands correctly every time, regardless of the system’s schema differences.

By partnering with Panoramic Data and leveraging ConnectMagic, you gain a powerful engine for CMDB synchronization and data integrity. You eliminate manual effort, reduce operational risk, and empower your teams with the accurate data they need to deliver exceptional service.

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