We love empowering our customers and provide:
- In-Product Documentation – Reference and instructions
- API Documentation – Integration guides and examples
- Community Forum – Connect and share tips with other users
For help with Magic Suite products, please use the in-product Feedback form. We welcome your ideas for improvements, we appreciate you logging bugs, and when you need help, we’ll get to you as quickly as we can within normal UK office hours (9am – 5.30pm GMT or BST).
Your requests are:
- Automatically logged in our ticketing system
- Triaged appropriately
- Assigned to the correct person to action
You will usually submit one of these:
| Bugs | Any system feature not performing as designed and requiring a software code change is remedied free of charge. |
| Change Requests | Changes to a live system are considered and actioned if you an active subscription and available Professional Services hours. |
| Feature Requests | Where you would like to add a capability not currently supported by a product and which would require a code change, we welcome your suggestions. Commitment to act on such requests is at the discretion of our Product Management team. |