LogicMonitor Services

Our expertise covers all aspects of LogicMonitor, including LMLogs, integrations, Collectors, configuration and dashboarding. Our deployment packages include Administrator training to help you develop more effective skills. If you want us to manage your portal ongoing, we can do that too. All our LogicMonitor services are described on this page, or alternatively download the PDF document.  

Document
Pricing

Deployment packages

Extra Small LogicMonitor Deployment

LogicMonitor is a powerful SaaS observability platform, but to benefit fully and quickly from your investment, it is important that the system is optimally deployed. Our tried and trusted deployment packages cover estates of all sizes and ensure you have a fully operational and optimally-configured LogicMonitor portal functioning as your strategic observability system.

The Extra Small package is delivered over six weeks and includes:

  • Up to 400 Resources
  • 2 Collectors
  • 2 NetScans
  • 1 Dashboard
  • 2 Alert Rules
  • 3 Resource Groups
  • 1 Website
  • 1 Report
  • 1 Basic LogicModule
  • 2 Roles
  • 5 Users
  • Knowledge transfer for Administrators

Small LogicMonitor Deployment

The Small package is delivered over two months and includes:

  • Up to 700 Resources
  • 4 Collectors
  • 2 NetScans
  • 3 Dashboards
  • 3 Alert Rules
  • 5 Resource Groups
  • 1 Website
  • 3 Reports
  • 3 Basic LogicModules
  • 2 Roles
  • 10 Users
  • Knowledge transfer for Administrators
  • One item from the Additional focus areas list

Two months after go-live:

  • Alert Analytics
  • Alert Tuning Review
  • A LogicMonitor HealthCheck

Medium LogicMonitor Deployment

The Medium package is delivered over three months and includes:

  • Up to 1500 Resources
  • Up to 10 Collectors
  • 5 NetScans
  • 5 Dashboards
  • 10 Alert Rules
  • 15 Resource Groups
  • 10 Websites
  • 5 Reports
  • 5 Basic LogicModules
  • 5 Roles
  • 15 Users
  • Knowledge transfer (Administrator)
  • Two items from the Additional focus areas list 
  • NetFlow setup
  • Ticketing integration

Three months after go-live:

  • Alert Analytics
  • Alert Tuning Review
  • A LogicMonitor HealthCheck

Large LogicMonitor Deployment

The Large package is delivered over four months and includes:

  • Up to 5000 Resources
  • Up to 30 Collectors
  • 15 NetScans
  • 10 custom dashboards and dashboard provisioning
  • 20 Alert Rules
  • 20 Resource Groups
  • 20 Websites
  • 10 Reports
  • 5 Basic LogicModules
  • 10 Roles
  • 25 Users
  • Knowledge transfer for Administrators
  • Two items from the Additional focus areas list 
  • NetFlow setup
  • Ticketing integration

Three months after go-live:

  • Alert Analytics
  • Alert Tuning Review
  • A LogicMonitor HealthCheck

Extra Large (XL) LogicMonitor Deployment

The XL package is delivered over four months and includes:

  • Up to 12000 Resources
  • Up to 30 Collectors
  • 30 NetScans
  • 20 custom dashboards and dashboard provisioning
  • 40 Alert Rules
  • 35 Resource Groups
  • 40 Websites
  • 20 Reports
  • 5 Basic LogicModules
  • 10 Roles
  • 50 Users
  • Knowledge transfer for Administrators
  • Three items from the Additional focus areas list 
  • NetFlow setup
  • Ticketing integration

Three months after go-live:

  • Alert Analytics
  • Alert Tuning Review
  • A LogicMonitor HealthCheck

Extra Extra Large (XXL) LogicMonitor Deployment

The XXL package is delivered over twelve months and is unlimited on:

  • Resources
  • Collectors
  • NetScans
  • Custom dashboards and dashboard provisioning
  • Alert Rules
  • Resource Groups
  • Websites
  • Reports
  • Basic LogicModules
  • Roles
  • Users
  • Knowledge transfer (Administrator)
  • Items from the Additional focus areas list 
  • NetFlow setup
  • Ticketing integration

Three months after go-live:

  • Alert Analytics
  • Alert Tuning Review
  • A LogicMonitor HealthCheck

Additional focus areas

Additional focus areas available in some of the packages above are:

  • Hybrid Monitoring Guidance (one of:)
  • LM Cloud (Azure, AWS, or GCP)
  • LM Config (Limited to standard LM offerings)
  • LM Container (Docker or Kubernetes)
  • Standard Alert Integration (one of:)
  • ServiceNow
  • PagerDuty
  • Autotask
  • ConnectWise
  • Slack
  • Custom Dashboard Creation (2 dashboards with up to 5 widgets in each)
  • REST API Deep Dive Guidance (2 hour session, up to 5 people, online)
  • Advanced LogicModule Creation limited to
  • JDBC DataSource (Single-Instance) with up to 5 Datapoints
  • WMI DataSource (Single-Instance) with up to 5 Datapoints
  • SNMP DataSource (Single-Instance) with up to 5 Datapoints
  • Traffic Flow Deep Dive Guidance (1 hour review)
  • LM SaaS Monitoring for Licensed offerings
  • LM SaaS Monitoring for LM offerings
  • LM Logs Syslog or WMI Ingestion Methods
  • Parity Checks compared to previous monitoring solution (1 hour review)
  • Introduction to Scripted LogicModules (1.5 hour review)
  • Root Cause Analysis
  • LM Service Insights Creation

LogicMonitor management

Our managed offering (LogicMonitor Support Essentials) gives you on-demand expertise, support and management for existing LogicMonitor customers, so you can focus on data-driven decisions and not on maintaining a capability.

The LogicMonitor Support Essentials package includes regular (usually weekly) scheduled meetings where your priorities are addressed by a LogicMonitor Certified Professional who will:

  • Assesses the current state of the LogicMonitor portal
  • Gives guidance including but not limited to the configuration and support of LogicMonitor
  • Ensures the portal is optimally configured, up-to-date and managed according to best practices on an ongoing basis
  • Ensures the portal is aligned to support your operations

Additionally, you will receive quarterly LogicMonitor HealthChecks and a consultant-led review to help discuss and prioritise any issues that should be resolved.

LogicMonitor HealthCheck

LogicMonitor can be simple to deploy but complex to configure; and over time, complexities multiply. A LogicMonitor HealthCheck is included in our deployment and ongoing management options but is also available standalone. This report gives a comprehensive assessment of your LogicMonitor portal, and together with a consultant-led review of the document, gives you a full understanding of where your portal deviates from best practices and where you should focus. Configuration and performance issues are highlighted to give you a clear corrective action plan. The report covers:

  • Account licensing
  • Collector configuration
  • Portal settings
  • Alert analytics
  • Dashboards
  • Resources
  • Reports
  • Websites
  • LogicModules

Integrations

The power of observability depends on having effective integrations, connecting to other systems like ServiceNow or ConnectWise. If your tools are out of sync, you’re deprived of accurate data and can’t process incidents. Our team has many years of experience integrating LogicMonitor with other tools to help you keep things on track.

Specify the business logic you need and have your LogicMonitor alerts appropriately updated in your your Incident Management system including suppression, incident and problem creation and update, the addition of automated ticket comments and acknowledgements.

Contact us to discuss your specific requirements. 

Reporting and dashboarding

Customers demand value from service providers and you need to prove they are getting it. Demonstrating effective observability in reports or dashboards is an area where we have a huge amount of expertise. We can build custom LogicMonitor dashboards for you and for fully branded and useful reports on data in LogicMonitor and your other tools, we recommend ReportMagic.

LogicMonitor NuGet packages

Having worked with LogicMonitor since 2011, we have also developed useful open source NuGet packages. 

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