Our Support Process

Support requests are dealt with within normal UK office hours (9am – 5.30pm GMT or BST). Your support requests will be:

  • Logged in our ticketing system
  • Triaged appropriately
  • Assigned to the correct engineer to action

LogicMonitor Support

If you have an active LogicMonitor support contract with us, complete our form either here or:

  1. In LogicMonitor, at the top right, click  
  2. From the menu that appears, under Contact Support, click LogicMonitor Support:

ReportMagic Support

For ReportMagic support, use the in-product Feedback form to send us requests, bugs and ideas for product improvements.
To access this form, in ReportMagic, click the speech bubble under the product logo.

Custom Software Support

For issues with custom software, submit a ticket here.

Support Team

For timely resolution, support requests should be actioned as above. However, if you wish to contact the team, for example, to discuss a new project, your contacts are: