Our Support Process

Support requests are dealt with within normal UK office hours (9am – 5.30pm GMT or BST). Your support requests are:

  • Logged in our ticketing system
  • Triaged appropriately
  • Assigned to the correct engineer to action

ReportMagic Support

For ReportMagic support, use the in-product Feedback form to send us requests, bugs and ideas for product improvements.
To access this form, in ReportMagic, click the speech bubble under the product logo.

All Other Support

If you have an active LogicMonitor support contract, have issues with custom software or anything else (for example, you cannot access ReportMagic or LogicMonitor), submit a ticket here.