Your MSP Pathway to Success
We help MSPs to become better. With over a decade of experience, and world-class pedigree in Observability solutions, our customers achieve success becoming more cost-efficient, more productive and with happier end-customers.
We are proud to be LogicMonitor partners, assisting their implementations, integrations and workflows. And also Meraki partners, helping MSPs deliver automation through leveraging their programmability platform.
How we Help
We help MSPs to reduce the costs of observability by delivering world-leading services around optimization and integration. For many customers, this includes report automation – saving hours of manual effort with every report.
Why waste hours of manual effort, when certain high-impact processes can be automated? Many customers benefit from report automation – in some cases saving over 400 FTE hours every month. We also see huge benefit in automated alert processing. By de-duplicating alerts before they hit Service Desk, some of our customers are reporting a 96% reduction in tickets – and a corresponding productivity impact in the ITSM team.
Customer Satisfaction leads to better growth and retention. Our customers report significant increase here, due to the high-quality and reliable reporting, that powers every customer interaction. That could be in a customer portal, or a document, delivered to their inbox reliably at the beginning of every month.
But more widely than that – improving performance of key processes through automation also has a net impact on service levels. For example, having a master data management programme – where key data is synchronised between toolsets – serves to bridge the team silos, and ensure that customers are served quickly and properly.
Some Examples of Our Work
Enhance customer satisfaction and bolster retention rates by providing transparency and insight in the form of a portal where customers can see inventory, view performance data and alert statuses live, pay invoices, raise tickets, access newsletters and more.
Demonstrate the value you deliver and provide discussion opportunities by showing data from disparate systems securely and through leveraging APIs.
Build cost-effective observability solutions by combining best-of-breed platforms into a single pane of glass.
Help your customers minimize their licence exposure by accessing existing data but displaying it optimally in reports, dashboards and workflows. See software and hardware lifecycles, compare performance against previous months and be prepared for future needs.
Eliminate scenarios where services are impacted because important configurations have been accidentally overwritten. By leveraging API interfaces, configuration data can be continuously monitored for change, and using a git repo – can be restored at any time, from any version.
One example where we’ve done this is for Cisco Meraki, which is notoriously difficult to navigate.
Striving for sustainability involves examining your power usage and carbon footprint to minimize environmental impact. We’re helping you see where you can cut energy wastage at times of low demand, and scale appropriately when usage peaks. Good for the planet and for operating costs.